Exceeding Customer Expectations: Infographic

Click to EnlargeVia: ClixFox.com

According to the infographic,

• The hospitality/travel industry consistently provides the best customer service
• For hospitality/travel, customer service plays a larger role than price. This is also true in banking, food/beverage, and healthcare
• Over 60% of respondents felt that customer service was a primary factor of importance when working with a company
• Facebook is the best social media outlet where a consumer can find positive customer service